Terms of service

Welcome to Paceora. These Terms of Service govern your use of the Paceora website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms of Service.

1. About Paceora

Paceora operates an online store offering neck pillows to customers in the United States.

Business Name: Paceora
Address: 112 Plaza Dr, West Covina, CA 91790, United States
Email: support@paceora.shop
Phone: +1 661-235-3607

2. Products and Product Information

We make reasonable efforts to provide accurate product descriptions and information on our website. Product details, availability, images, and other information may be updated when necessary.

All purchases are subject to product availability.

3. Orders

When you place an order with Paceora, you are submitting a request to purchase the selected products.

Orders are generally processed within 1–3 business days. After processing, estimated delivery is 5–11 business days.

Orders are shipped within the United States only.

Shipping is free on all orders using standard shipping.

Orders may be shipped through USPS, UPS, FedEx, DHL, or other available carriers.

Our order cutoff time is 5:00 PM New York time.

4. Pricing and Currency

All prices displayed on our website are provided in U.S. dollars (USD).

Prices and product information may be changed when necessary. Any applicable price shown at the time of purchase will apply to your order.

5. Payment Methods

Paceora accepts the following payment methods:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Payment must be successfully completed before an order can be processed.

6. Shipping and Delivery

Paceora currently ships orders within the United States only.

Orders generally require 1–3 business days for processing, followed by an estimated 5–11 business days for delivery.

Delivery estimates are provided for general guidance and may vary depending on the shipping carrier and other circumstances affecting delivery.

7. Returns and Refunds

Returns are subject to Paceora's Return and Refund Policy. Eligible products may be returned within 30 business days, and the customer is responsible for return shipping costs.

Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after approval.

For damaged, defective, or incorrectly shipped products, Paceora requires an uncut unboxing video clearly showing the product and the issue. Returns and refunds are subject to the applicable requirements of our return process.

8. Website Use

You agree to use the Paceora website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

You must not use the website to engage in fraudulent, abusive, unlawful, or unauthorized activity.

9. Intellectual Property

The content available on the Paceora website, including text, images, graphics, logos, product information, and other materials, is provided for use in connection with the Paceora store.

You may not reproduce, distribute, modify, or use Paceora's website content for unauthorized commercial purposes without permission.

10. Changes to These Terms

Paceora may update these Terms of Service when necessary. Any updated terms will be posted on this page with the revised date.

Your continued use of the website after changes are posted means that you accept the updated Terms of Service.

11. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Paceora
112 Plaza Dr
West Covina, CA 91790
United States

Email: support@paceora.shop
Phone: +1 661-235-3607

Support Hours: 24/7 via email