Refund policy

At Paceora, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 30 business days of receiving your order.

To be eligible for a return, the item must be unused and returned in its original condition, including all original packaging, accessories, manuals, free gifts, and any other components that were included with your purchase.

If your item arrives damaged, defective, incorrect, or has another issue, please contact us before returning it.

Return Requirements

To help us review return requests involving damaged, defective, or incorrect items, you must provide an uncut unboxing video that clearly shows the package being opened, the product received, and the issue. Without this video, we may be unable to approve the return or refund request.

Please contact us before sending any item back so we can provide return instructions.

Items Not Eligible for Return

Returns will not be accepted for:

  • Products that have been used, worn, washed, or damaged after delivery.

  • Items with the original tags, labels, or stickers removed.

  • Products returned without their original packaging, box, wrapping, or protective materials.

  • Items returned without the accessories, manuals, free gifts, or other components originally included.

  • Products with stains, odors, smoke smell, pet hair, or other visible signs of use.

  • Customized, personalized, or made-to-order products.

  • Clearance, final sale, or items marked as Non-Returnable, unless they were received damaged, defective, or incorrect.

  • Gift cards or digital products.

  • Products damaged due to misuse, accidents, negligence, or unauthorized repairs.

  • Items returned after the 30-business-day return period.

  • Products returned with missing parts or components.

  • Items returned without prior contact and return authorization from our support team, where applicable.

Return Shipping Costs

If your return is approved for a reason other than a product defect, shipping error, or damaged item, the customer is responsible for the return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for returns that are lost or damaged during transit.

Return Address

Please do not return products without contacting us first.

Approved returns should be sent to:

Paceora
112 Plaza Dr
West Covina, CA 91790
United States

Refunds

Once your returned item is received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Depending on your payment provider or financial institution, it may take additional time for the funds to appear in your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery with:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

  • An uncut unboxing video showing the package being opened and the issue.

Our team will review your request and work with you to provide an appropriate resolution.

How to Start a Return

To request a return, please contact our customer support team:

Email: support@paceora.shop

Phone: +1 661-235-3607

Customer support is available 24/7 via email.

Please do not send any items back until you have received return instructions from our support team.