How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within United States.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns may be requested within 30 business days of receiving your order. Items must be unused, in original condition and packaging, with all included accessories and components. Damaged, defective, or incorrect items require an uncut unboxing video, and you must contact us before returning anything. For approved returns unrelated to defects, shipping errors, or damage, the customer pays return shipping. Approved refunds are issued to the original payment method within 5–10 business days after approval. Read the full return and refund policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Do you accept store credit?

We accept store credit as a payment method.

Frequently Asked Questions

Q: What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Orders

When will my order be processed?

Orders are processed within 1–3 business days after they are placed. Orders submitted after 5:00 PM (New York Time), on weekends, or on holidays will begin processing on the next business day.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet entered processing or shipment.

Shipping

Where do you ship?

We currently ship only within the United States.

How long does delivery take?

After your order has been processed, estimated delivery takes 5–11 business days.

How much does shipping cost?

We offer Free Standard Shipping on all orders within the United States.

Which shipping carriers do you use?

Orders may be shipped using USPS, UPS, FedEx, DHL, or another qualified shipping provider, depending on the destination and carrier availability.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Returns & Refunds

What is your return period?

Eligible items may be returned within 30 business days of delivery.

Who pays for return shipping?

Customers are responsible for return shipping costs unless otherwise required by applicable law or agreed upon by our customer support team.

What items cannot be returned?

Returns are not accepted for:

Used, worn, washed, or damaged products.
Items missing original packaging, tags, labels, accessories, manuals, or included components.
Products showing stains, odors, smoke smell, pet hair, or other signs of use.
Customized or personalized products.
Clearance, final sale, or marked non-returnable items unless they arrived damaged, defective, or incorrect.
Gift cards and digital products.
Products damaged through misuse, accidents, negligence, or unauthorized repairs.
Returns requested after the 30-business-day return period.
Products with missing parts.
Returns submitted without contacting us first for return instructions.

Why is an uncut unboxing video required?

If you report that an item is damaged, defective, incorrect, or has another product issue, an uncut unboxing video clearly showing the package being opened, the product received, and the issue is required to help us review your claim.

How are refunds issued?

Approved refunds are issued to the original payment method used for the purchase.

How long does a refund take?

Once your refund has been approved, please allow 5–10 business days for processing. Depending on your financial institution, additional time may be required for the funds to appear in your account.

Payments

What payment methods do you accept?

We accept:

Shop Pay
Visa
Mastercard
American Express
Discover
Diners Club
Apple Pay
Google Pay
PayPal Wallet

What currency do you use?

All prices and payments are processed in U.S. Dollars (USD).

Customer Support

How can I contact Paceora?

You can reach our customer support team using the following information:

Email: support@paceora.shop

Phone: +1 661-235-3607

When is customer support available?

Customer support is available 24/7 via email.

What information should I include when contacting support?

To help us assist you more efficiently, please include your order number and a clear description of your question or concern whenever possible.